• Reporting

    Cleveland Clinic compiles this report for our patients, caregivers, communities and global stakeholders. The purpose of this report is to highlight our 2015 accomplishments and transparently communicate our challenges as we strive to reach our goals.

  • Patients

    “Patients First” is our guiding principle. We believe our patient-centered culture focused on compassion ensures our sustainable, long-term and viable future.

  • Caregivers

    Our caregivers are our most important resource, and they work hard to put patients first every day. Cleveland Clinic works equally as hard to care for our caregivers.

  • Community

    Cleveland Clinic is committed to serving our communities by providing high-quality healthcare and wellness services, medical research and education. We understand the economic impacts of our operations and work with local leadership to improve the communities we serve.

  • Environment

    Cleveland Clinic supports healthy environments for healthy communities and understands that human health and environmental health are inherently linked.

  • Governance

    We are committed to conducting business the right way, by emphasizing corporate compliance, transparency, social responsibility, environmental stewardship and ethical decision-making.

Progress Highlights

Reporting

Reporting

As a leader in the healthcare industry, we are accountable for our social, environmental and economic impacts. We develop this report annually for our patients, caregivers, communities and global stakeholders to share our sustainability performance metrics and stories. We are the only top-ranked US News & World Report healthcare system to measure our progress with the UN Global Compact’s Ten Principles and the Global Reporting Initiative’s G4 core standard disclosures.

In 2016, we engaged our internal and external stakeholders to determine what sustainability topics matter most and where they matter within our operations. While all topics are important to our leadership, this prioritization process has enabled us to focus on the topics our stakeholders view as being the most important for our long-term success. The purpose of this report is to highlight our 2015 accomplishments and transparently communicate our challenges as we strive to reach our goals. We are proud to share this information and appreciate your interest.

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Patients

Patients

“Patients First” is our guiding principle. We believe our patient-centered culture focused on compassion ensures our sustainable, long-term and viable future. Our goal is to provide the right care, at the right time, in the right place for all of our patients. To achieve the optimal patient experience, we are creating readily available access, driving superior quality and making healthcare affordable through efficient, evidence-based medicine.

Patient safety, satisfaction and quality of care are the core to our mission to provide world-class healthcare. Our care paths, care coordination, distance health and patient-centered medical home programs are helping us expand access and improve outcomes as we transform our model of care.

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Caregivers

Caregiver

Our more than 49,000 caregivers are our most important resource. Every day they put patients first, and Cleveland Clinic is equally committed to caring for our caregivers by maintaining a healthy, safe, diverse and engaged workforce. We attract some of the best qualified medical, scientific and support staff and empower them to develop new procedures, build new tools and make decisions that result in better outcomes for patients.

Many of our caregivers are EcoCaregivers™ and committed to helping the enterprise achieve our sustainability goals. Our caregivers understand the positive impact they can make on our community and ecosystem. Together, both clinical and non-clinical caregivers are collaborating to maintain our high standards of care in a socially responsible environment.

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Community

Community

We are committed to serving our communities by providing high-quality healthcare and wellness services, medical research and education. As the largest employer in Northeast Ohio, we understand the economic impacts of our operations and work with local leadership to invest in the communities we serve by building, hiring and expanding our services.

As an anchor institution, we also support our communities by partnering with local and minority-owned business enterprises. Our supplier diversity strategy strengthens these relationships through mentoring and quarterly dialogues and ensures we partner with our diverse neighbors.

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Environment

Environment

We support healthy environments for healthy communities and understand that human health and environmental health are inherently linked. We strive to responsibly address and mitigate our environmental impacts by applying the precautionary approach to environmental stewardship. As a national leader in healthcare, we are in the position to lead by example in the adoption of environmental best practices as we deliver exceptional patient care.

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Governance

Governance

We are striving to be the world leader in patient experience, clinical outcomes, research and education. To achieve our vision, we are committed to conducting business the right way, by emphasizing corporate compliance, transparency, social responsibility, environmental stewardship and ethical decision-making. Our policies are modeled on good governance principles for nonprofit corporations, are consistent with legal requirements and help ensure we fulfill our mission to serve our communities.

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“Sustainability needs to be part of our overall strategy as providers to ensure we will be here for our patients and communities not only in this generation, but for our children and grandchildren and beyond.”

—Dr. Toby Cosgrove, CEO and President, Cleveland Clinic

What is “Materiality”?

Sustainability and Healthcare

What is the connection between healthcare and sustainability? Watch Dr. Sumita Khatri discuss air pollution and asthma to find out.

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