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Caregiver Engagement

How We Engage

Engagement at Cleveland Clinic extends beyond a single program to become a culture that guides our interactions with one another, our patients and our communities. Caregiver feedback is sought through various channels including surveys, weekly polls and team huddles. Actions and improvements based on that feedback are applied to engagement activities across the organization.

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Caregiver Celebrations

4 Tiers of Caregiver Celebrations  

Caregiver Celebration awards feature four ascending recognition tiers. The awards range from simple, on-the-spot, non-monetary e-certificates of Appreciation, to Honors monetary awards given by managers to recognize the outstanding behaviors of their teams, to quarterly Excellence recognitions presented at the institute/division/hospital level, to the top tier Caregiver Award given to the top 50 nominated individuals and teams, who receive $1,000. Of these 50, one individual and one team are selected to receive the CEO award of $10,000.

Recipient Highlights

Toby Cosgrove Presenting

In 2015, Dr. Toby Cosgrove presented the prestigious CEO Awards to two teams - the VTE, (Venous Thrombo Embolism) Prevention Team from the Quality and Patient Safety Institute, and the Weston Transplant/OR Team from Cleveland Clinic Florida.

Hospitals everywhere struggle with post-operative blood clots. The incidence of VTE has become an important quality metric in and outside of the organization. To meet this challenge, the Clinical Transformation Institute formed a VTE Prevention Team. It included staff physicians, nursing, pharmacy and the Clinical Systems Office. The team worked as a unit to develop a data-based solution to identify at-risk patients and provide appropriate interventions. They enhanced prevention, increased accountability, visibility and collaboration among VTE stakeholders. As a result of their efforts, there were 95 fewer cases of VTE in 2014 – a full 22% reduction. The work of this outstanding team will continue to save lives and prevent suffering in the years ahead. Only three years ago, there was no transplant program at Cleveland Clinic Florida. Many patients who needed heart, kidney or liver transplants had to travel outside of South Florida for their care. Once these programs were approved, the Weston Transplant/OR Team hit the ground running. From 16 cases in 2011, they ramped up to 58 in 2014 – with excellent outcomes. The team is on track to perform over 150 or more transplants in 2015.

Cosgrove and People at a Table

Additionally, Adam Patsko, Radiation Therapist from the Taussig Cancer Center Institute, received the Patient Recognition Award and Heidi Raynor, Medical Secretary in the Heart and Vascular Institute, received the Gladys Gibson Award. Brian Donley, MD, Cynthia Deyling, MD, Adrienne Boissy, MD, Leonard Calabrese, MD, and Tarek Elsawy, MD presented at the ceremony with Matthew Majernik as the Master of Ceremonies. Caregivers enjoyed a reception, dinner, videos and entertainment.

EcoCaregiver™

Ecocaregivers 

The EcoCaregiver™ employee engagement program was designed to build a culture of sustainability within Cleveland Clinic to reduce cost, waste and emissions while providing the highest quality medical care. In 2014, we launched an enterprise wide EcoCaregiver™ Training: Energy Savings & You. This mandatory training on energy demand management is required for all caregivers and continued throughout 2015. Nine months post-launch, more than 49,000 caregivers across the enterprise have completed the training. This 15-minute module will be updated and reassigned annually for all caregivers, including staff. It reinforces an organizational expectation for an environment of energy conversation and emphasizes the importance of individual caregiver contribution to our energy demand reduction goals. In addition to the training, we have developed a robust communications campaign to prompt desired workplace behaviors.

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Caring for Caregivers

Cleveland Clinic's biggest investment is in people. Hear the personal testimonials of caregivers as they discuss the experience of being a Cleveland Clinic employee.

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Caregiver Celebrations Facts

Program Inception: 2010
Addition of Patient Recognition Awards: 2012
Caregiver Celebrations Received since 2010: 965,805
Patient Recognition Awards Received since
2012: 46,536
Miscellaneous Recognitions: 3,758

Ideas for Tomorrow

Ideas for Tomorrow is an ongoing speaker series that provides a forum for the world’s most distinguished thinkers, speakers and personalities to engage in a dialogue with members of our community.

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