How We Engage

Engagement with Dr. Cosgrove

Toby Cosgrove, MD, CEO and President of Cleveland Clinic, engages caregivers through quarterly Connection addresses, where he reviews the work of our clinical staff, operations, education and research teams to highlight our biggest successes and opportunities as a healthcare system.


Caregivers contribute to MyTwoCents, an online forum to provide feedback and make suggestions for improvements. Since 2010, more than 6,000 ideas have been submitted, with over 800 caregiver ideas being implemented. These submissions have realized over $2.5 million in savings, with projected future additional savings of nearly $3.5 million.


Engagement Advisors

Our engagement program includes leveraging enterprise wide engagement coaches who partner with managers to support a collaborative team environment. They work together to develop clear communication methods, set well-defined role expectations and team priorities, and develop other strategies at the unit level.

Leadership Rounding

Leadership from around the organization partake in a monthly leadership rounding program to improve patient care, support engagement and recognize caregivers. All leaders gather together at the start of each rounding session before breaking into assigned teams on designated areas for approximately 75 minutes. Following the break out, leaders reconvene to share patient and caregiver stories.

Annual Caregiver Surveys

Press Ganey has administered our patient experience surveys for several years, so we recently transitioned to them for our combined caregiver engagement and culture of safety surveys as well. This approach better aligns results to the patient experience and improves patient care.

The streamlined survey approach reduced survey fatigue and identified system-wide drivers of engagement to help focus our efforts while helping us to determine engagement levels across our clinical and non-clinical caregiver population. Now, more than ever, the enterprise connects the dots between safety, engagement and patient satisfaction.


Since 2010, Caregivers have submitted more than 6,000 ideas, of which 893 have realized over $2.5 Million in savings through the My Two Cents program.

 my two cents

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