System Requirements

For personal devices, the following system requirements must be met before submitting a request for remote access:

1. A high speed internet connection.
This is the responsibility of all remote access users to obtain.

2. A Windows or Mac Computer.
NOTE - Tablets are NOT supported

Windows supported operating systems:
Windows 7, 8, 8.1 and 10

Mac supported operating systems:
Mavericks, Yosemite, El Capitan, Sierra 
(OS X 10.8 or newer)

3. One of the following supported web browsers:
- Internet Explorer
- Google Chrome
- Safari
- Firefox


Please use Heat 4Help to submit new and replacement requests for employees.


Non-Employee Remote Access Request System (NERARS)

An appropriate BAA or NDA contract must be on file with the Legal Department.

If an appropriate agreement is not on file please contact the Legal Department at before requesting access.

Non-Employee Token Chargebacks
Please read this for important information regarding non-employee token usage fees.