Remote Access News

Click on the logo below for information about the Symantec VIP Conversion


If you need immediate assistance, please contact the Help Desk at 216-444-HELP.  If you have a general question, you may find your answer under the Help tab on this site, or you may send an email to to receive a response within one business day.


Using Email With Remote Access
Non-CCF managed devices will use Outlook Web Access (OWA) to process email.  CCF-managed devices will continue to use Enterprise Outlook.  OWA does not allow attachments from network folders and will be restricted to local files only.  This is a licensing, security, and compliance requirement.


Symantec VIP Conversion News
Due to the large amount of remote access users, it is necessary for us to do the conversions in waves.

You will be notified via email one week before your conversion date, then you will receive another email with instructions on your actual conversion date.  Until then, please continue to use your RSA token and 4Corners. 

All accounts will be converted before April 1st.