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Reset your PIN or Password 


Forgot your PIN for your Library Account?

  • Login to your Library Account
  • Click Forgot your PIN. 
  • You will get an email with information on how to reset your PIN.
  • Caution: if you are off-campus and can't get to your Cleveland Clinic email, call the Library to reset your PIN at 216-444-5697.

Forgot your ILLiad password?

  • Login to ILLiad
  • Click Forgot your Password.
  • You will get an email with information on how to reset your password.
  • Caution: if you are off-campus and can't get to your Cleveland Clinic email, call the Library to reset your password at 216-444-5697.

Forgot your RefWorks password?

  • Login to RefWorks
  • Click Forgot your Login Information.
  • You will get an email with information on how to reset your password.
  • Caution: if you are off-campus and can't get to your Cleveland Clinic email, call RefWorks Support to reset your account at 1.775.327.4105.

Forgot the RefWorks Group Code?

  • Call the Library at 216-444-5697.