Case Western Reserve University
KeyBank Professor and Chair, Organizational Behavior
Samson Academy Course: Emotional Intelligence for Executives
Dr. Diana Bilimoria has been a professor of organizational behavior with Case Western Reserve University’s Weatherhead School of Management since 1989. She researches and teaches topics that include: How do individuals achieve their fullest potential as leaders and contributors in organizations? What facilitates women and minority group members becoming full participants in organizations, top management teams and boardrooms? And how can workplaces tap into all the capabilities of leadership and diversity?
An expert in how leadership development can transform individuals, groups and organizations, Dr. Bilimoria has helped corporate, educational and nonprofit organizations reinvent themselves and establish practices that attract and retain a high-performing, diverse workforce.
Dr. Bilimoria earned a BCom and MMS from the University of Bombay and a PhD from the University of Michigan.
President, Cleveland Clinic Regional Hospitals
Samson Academy Course: System Integration: Regional Perspective
Dr. David Bronson is President of Cleveland Clinic Regional Hospitals and Family Health Centers and Professor of Medicine at the Cleveland Clinic Lerner College of Medicine of Case Western Reserve University. He is also the 2013-2014 Immediate Past President of the American College of Physicians, the largest specialty society in the US. Dr. Bronson is a graduate of the University of Vermont College of Medicine, and completed his residency training at the University of Wisconsin and at Vermont, where he subsequently joined the faculty and served as Director of Medical Education and Vice Chairman of the Department of Medicine.
He came to the Cleveland Clinic as Chair of General Internal Medicine in 1992, and led the development of the Cleveland Clinic regional health system including the development of 18 Family Health Centers where more than 500 physicians provide 2.0 million patient visits annually. He has had funded research and published in the areas of predictive instruments, quality improvement, peri-operative care, patient adherence, delirium, smoking, and health care economics.
Since 2010, he has served as President of the nine Cleveland Clinic Regional Hospitals and 18 Family Health Centers in Northeast Ohio. Dr. Bronson leads the Clinic’s work to integrate the health system to achieve one high standard of quality, safety, and patient experience that ensures the greatest value to patients. The Regional Hospitals and Family Health Centers employ 14,000 people caring for 110,000 admissions and 2.0 million outpatient visits annually. Dr. Bronson has served on the Cleveland Clinic Board of Governors, Board of Trustees, and is a member of the Executive Management Team. He is Chair of the Cleveland Clinic Community Hospitals Board of Directors Executive Committee. He previously served as the founding Chair of the Medicine Institute and Chief of the Medical Service at the Cleveland Clinic, where he continues to practice.
In addition to his executive management responsibilities with the Cleveland Clinic, he is a member of the Joint Commission Board of Commissioners, where he is Chair of the Accreditation Committee, and is a member of the Executive and Finance and Audit Committees. He serves on the Board of the Center for Transforming Healthcare.
Dr. Bronson is a former chair of the Board of Directors of the American Medical Group Association and serves on the American Hospital Association Health Systems Governing Council. He is Chair-elect of the AMA Integrated Practice Physician Section. He is a member of the Governor’s Advisory Council on Healthcare Payment Innovation. He served as Chair of the Board of Governors and a member of the Board of Regents of the American College of Physicians, and was ACP President from 2012-2013, and is a Master of the College. He has given testimony in the US House and Senate, worked with the Vice President’s Office on efforts to reduce gun violence, and appeared in the national press and NPR.
He has received numerous honors and teaching awards, has been listed as a “Best Doctor” for more than 20 years, and was recently awarded Honorary Fellowships in the European Federation of Internal Medicine, the Royal College of Physicians of Ireland, and the Royal College of Physicians of Thailand. He is an invited Fellow of the Royal College of Physicians of Edinburgh. In 2012, he received the Phillips Medal for Public Service from Ohio University.
Dr. Bronson serves on the board of the Cleveland Play House, America’s oldest regional professional theater, and was honored in 2011 as a “Living Legend” and “Cleveland Father of the Year” by the Center for Families and Children.
Former Executive Director, Professional Staff Affairs
Samson Academy Course: Healthcare Industry: Cleveland Clinic History and Mission
In his more than 35 years at Cleveland Clinic, Rob Coulton held a number of managerial positions throughout the organization. As the Executive Director of Staff Affairs in the Office of Professional Staff Affairs, he oversaw the recruitment, retention, compensation, benefits and policies of Cleveland Clinic's professional staff.
Prior to joining Cleveland Clinic, he served as an assistant administrator in a nursing home in Euclid, Ohio. In 1973, Mr. Coulton joined Cleveland Clinic as an Administrative Services Coordinator. In 1987, after having held managerial positions in the hospital and serving six years as Administrator for the Department of Neurology, he was appointed as Executive Director of Professional Staff Affairs.
Mr. Coulton completed his undergraduate degree at Rio Grande College, Texas, and holds an MBA from Baldwin Wallace University, Berea, Ohio.
Executive Director of Fiscal Services
Samson Academy Course: Executive Financial Management
Christopher Donovan is Executive Director of Fiscal Services at Cleveland Clinic and has more than 19 years of healthcare financial management experience. During his tenure at Cleveland Clinic, Mr. Donovan has worked with multiple aspects of the operation including the Cleveland Clinic physician practice and all Cleveland Clinic hospitals.
Mr. Donovan’s responsibilities have included service line analysis, utilization and length of stay initiatives, financial planning and budgeting, decision support and enterprise business intelligence, revenue cycle initiatives, chargemaster strategy and pricing, and operational and financial performance management at the organizational and business unit levels.
Mr. Donovan earned a BS in Business Administration from Miami University, Ohio, and an MBA from Cleveland State University, Ohio.
Medical Director, Samson Global Leadership Academy
Director, Pulmonary Pathology
President-Elect, Cleveland Clinic Medical Staff
Samson Academy Courses: Healthcare Industry: Global Overview; Emotional Intelligence for Executives; Managing Conflict Constructively
Dr. Carol Farver is a lung pathologist and serves as the Medical Director of the Samson Global Leadership Academy. She is the President-elect of the Cleveland Clinic Medical Staff, a member of the Board of Governors and is the Director of Pulmonary Pathology in the Department of Anatomic Pathology. She received her MD degree from Yale University School of Medicine and did her subsequent residency and fellowship/research training in pulmonary pathology at Brigham and Women’s Hospital and the Harvard School of Public Health in Boston. She joined the Cleveland Clinic in 1995. She is board-certified in Anatomic Pathology and a fellow of the College of American Pathologists. Her current area of research is predominantly in the area of lung transplantation and inflammatory lesions of the lung and she has authored over 90 scientific publications and 20 chapters, primarily in these areas. She is co-editor of two major textbooks in the field of pulmonary pathology: "Dail and Hammar’s Pulmonary Pathology", and Pulmonary Pathology in a series entitled “Foundations in Diagnostic Pathology,”
In 2003, Dr. Farver received her M.S. in Organizational Development from The Weatherhead School of Case Western Reserve University. Since that time, she has been involved in efforts to bring those ideas to medical education. She was awarded a Medical Fellowship in the Education Institute at the Cleveland Clinic to develop a curriculum of leadership, collaboration and teamwork for medical students and residents. She is Co-Course Director of the annual Cleveland Clinic Chief Residents Leadership Workshop entitled: ‘Leadership, Collaboration, and Change in Health Care: A Workshop for Essential Skills’ and is Co-Course director of a one-day residents’ workshop of the same name for the annual meeting of the United States and Canadian Academy of Pathology (USCAP).
Dr. Farver is a frequent visiting lecturer on topics of pulmonary pathology, leadership and education. She received the 1st Annual Distinguished Achievement Award in Graduate Medical Education from the National Association of Pathology Chairs, the Scholarship in Teaching Award from Case Western Reserve University School of Medicine, the Cleveland Clinic’s Leadership Development Award, and has been included in the “Best Doctors in America” list since 2009.
Senior General Manager, Cleveland Clinic Innovations
Dr. Patrick Fortune serves as Senior General Manager, Cleveland Clinic Innovations. Prior to joining Cleveland Clinic, he was a Partner at Boston Millennia Partners, where he invested in early-stage companies in pharmaceuticals and medical devices. He has been responsible for nurturing start-up activities, from idea to prototype to standalone business. He has also been involved in some 30 merger and acquisition transactions, from sourcing the company to closing the deal and successfully integrating the result.
Dr. Fortune has more than 30 years of experience in the healthcare, life sciences and information technology sectors. He was previously President and Chief Operating Officer of New Era of Networks; Vice President at Monsanto; Vice President at Bristol Myers Squibb; Group President at Baxter International; and Vice President of R&D at Baxter International.
Currently a member of the board of directors of Parexel International Corp, a global Contract Research Organization, as well as several private life sciences companies, Dr. Fortune has served on the engineering and scientific advisory boards of the University of Wisconsin, the University of Illinois, Cleveland Clinic and the University of Chicago.
Dr. Fortune holds a BA from the University of Wisconsin, an MBA from Northwestern University and a PhD in physical chemistry from the University of Wisconsin.
Executive Chief Nursing Officer
Samson Academy Courses: Managing Conflict Constructively; Patient Outcomes and Quality of Care
Kelly Hancock was named Executive Chief Nursing Officer of Cleveland Clinic health system in August 2012. As such, she is responsible for directing the daily clinical, academic and operational activities of the nursing staff, as well as the focus of nursing throughout the various institutes on the main campus. She administers and directs nursing operations, as well as the financial, regulatory and business activities of nursing. She also serves as Chief Nursing Officer of Cleveland Clinic main campus.
Dr. Hancock’s 20 years of nursing experience began at Cleveland Clinic. She upholds a strong administrative and clinical atmosphere that promotes staff education, staff development and cohesion among all disciplines, professional nursing care and world-class patient care.
She obtained her MSN from Ursuline College, Ohio. She is a board-certified Nurse Executive through the American Nurse Credentialing Center, and a member of the American Organization of Nurse Executives, American Association of Critical Care Nurses, American Association of Heart Failure Nurses and Honor Society of Nursing - Sigma Theta Tau International. She is a recipient of the Bruce Hubbard Stewart Fellow Award and two-time recipient of the Abbie Porter Leadership Award, which highlights Nursing Leadership.
In 2012, Dr. Hancock was honored with an endowment in her name by Samuel and Maria Miller at the annual Cleveland Clinic Nursing Excellence Awards program.
Chief Strategy Officer
Samson Academy Course: Strategic Vision & Decision Making
Ann Huston joined Cleveland Clinic as the Chief Strategy Officer in April 2012, and is advancing the organization’s goals through the development, alignment and execution of Cleveland Clinic’s strategic plan.
Ms. Huston brings a wealth of healthcare strategy experience to Cleveland Clinic, having worked at Ernst & Young as a lead national strategy partner and as president of her consulting company based in New York state. Her clients included Continuum Health Partners, a New York City-based health system; Dana-Farber/Brigham and Women’s Cancer Center in Boston; and Lake Erie Regional Health System of New York state.
A former high school teacher, Ms. Huston has a master’s degree in health finance and management from Johns Hopkins University.
Chief Marketing & Communications Officer
Samson Academy Course: Marketing for Executives
Paul Matsen joined Cleveland Clinic in 2006. He is responsible for all marketing and communications programs at Cleveland Clinic including global development of the brand; marketing of key clinical lines of service, regional and international locations and digital marketing. Mr. Matsen also leads Cleveland Clinic’s Corporate Communications department.
During Mr. Matsen’s tenture, Cleveland Clinic has grown to be one of the most recognized and respected healthcare brands in the world. Under his leadership, Cleveland Clinic has been an innovator in digital and content marketing including the industry-leading ClevelandClinic.org website, social media, mobile apps and search engine marketing programs. Recently, the Clinic launched the ground breaking Health Hub which provides daily health and wellness information from Cleveland Clinic experts.
Prior to joining Cleveland Clinic, Mr. Matsen was the Executive Vice President and Chief Marketing Officer at Delta Airlines. He began his career in New York, working at a number of leading advertising agencies Including Grey and Young & Rubicam. He is a graduate of Rutgers University, N.J.
In addition, Mr. Matsen is an active member of the Cleveland Community and serves as a member of the Board of Directors of the United Way of Greater Cleveland, Positively Cleveland, and Hathaway Brown School.
Chief of Operations
Samson Academy Course: Cleveland Clinic Operations: US & Abu Dhabi
Bill Peacock joined Cleveland Clinic in 2005 as Executive Director of Facilities Construction and Real Estate. In 2008, he became Executive Director of Operational Support Services and in 2009, Chief of Operations.
During his tenure at Cleveland Clinic, Mr. Peacock developed strategies and tactics for integrating 2,200 employees across Cleveland Clinic’s domestic and international operations. He created more than $1.6 million in savings by developing a single storefront for facilities services. He delivered 3.3 million square feet of new healthcare projects at Cleveland Clinic’s main campus, including a state-of-the-art Heart & Vascular Institute, on time and on budget. He led the planning and design coordination efforts for Cleveland Clinic Abu Dhabi, and he developed the team and processes to manage more than $1.2 billion in capital project execution and $265 million in annual operating funds for Cleveland Clinic’s Operational Support Services.
Prior to joining Cleveland Clinic, Mr. Peacock served as Commanding Officer at the US Navy Public Works Center in Yokosuka, Japan; Deputy Division Director, Seabee Readiness Division, Chief of Naval Operations Staff in Washington DC; Chief of Staff, 20th Naval Construction Regiment in Gulfport, Miss.; and Commanding Officer, Naval Mobile Construction Battalion SEVENTY FOUR in Gulfport, Miss.
Mr. Peacock has an MS in electrical engineering from Purdue University, West Lafayette, Indiana, and a BS in electrical engineering from the US Naval Academy, Annapolis, Md. He also completed the Advanced Executive Program at the Northwestern University’s Kellogg School of Management, Evanston, Ill.
Mr. Peacock is a member of the American Society of Healthcare Executives and the American Society of Healthcare Engineers, and is a board member of the Presidents’ Council, Cleveland. He earned a Legion of Merit award and Meritorious Service Medal from the US Department of Defense.
Executive Director, Clinical Engineering
Samson Academy Course: Clinic Operations: US & Abu Dhabi
In his role as Executive Director of Clinical Engineering, Dr. Marc Petre leads a group of more than 100 clinical engineering employees. He has direct responsibility for medical equipment planning and support for Cleveland Clinic’s Northeast Ohio facilities and provides consultative support for Cleveland Clinic’s Florida, Canada, Las Vegas and Abu Dhabi operations.
In addition to his departmental role, Dr. Petre is a member of the Cleveland Clinic capital committees, provides general technical expertise to all areas of the organization and works with Cleveland Clinic Innovations on the commercialization of Cleveland Clinic employee breakthroughs. He has participated in the internal development of cross-functional systems ranging from asset tracking to capital planning and collaborates widely with physicians, nurses, and finance and administrative staff to improve patient care.
From 2009 to 2011, Dr. Petre served as the Michael J. Cudahy Endowed Chair for Clinical Engineering.
Dr. Petre has experienced Cleveland Clinic as a patient, family member and employee. These experiences have led to a unique perspective on the Cleveland Clinic Experience and a strong commitment to the organization.
After earning a BS in materials science and engineering from the University of Cincinnati, Ohio, Dr. Petre returned to Cleveland and completed his MS and PhD, both in in biomedical engineering, from Case Western Reserve University.
Dr. Petre has presented at international technology conferences including HIMSS and the Association for the Advancement of Medical Instrumentation and has published several peer-reviewed research papers. He is a member of the Biomedical Engineering Society and the Association for the Advancement of Medical Instrumentation.
Quality and Patient Safety Officer
Samson Academy Course: Patient Outcomes and Quality of Care
Dr. Shannon Phillips serves as the Quality Officer and as Cleveland Clinic’s first Patient Safety Officer, a role she’s had since 2007. As such, she is responsible for building an organizational culture of patient safety and implementing strategies to reduce medical error and harm in order to improve the quality of care at Cleveland Clinic. She also chairs the Cleveland Clinic health system Patient Safety Committee.
Additionally, Dr. Phillips sits on the National Quality Forum Expert Panel on Common Formats, a group dedicated to allowing healthcare providers to collect and submit standardized information regarding patient safety events.
Dr. Phillips speaks nationally and internationally on leadership, safety, quality improvement and culture in healthcare.
Clinically, Dr. Phillips is a general pediatrician and pediatric hospitalist with particular interest in the inpatient care of medically complex children and the family-centered approach to patient care. She was the first center director for Pediatric Hospital Medicine. From 2006 to 2008, she led Children’s Hospital patient safety initiatives.
Prior to joining Cleveland Clinic, Dr. Phillips held appointments in pediatrics at Indiana University School of Medicine (James Whitcomb Riley Children’s Hospital) and University of Pennsylvania School of Medicine (Children’s Hospital of Philadelphia). She developed the first pediatric hospitalist program at Methodist Hospital/Riley Children’s Hospital in Indianapolis. She joined Cleveland Clinic Children’s Hospital in 2004 to develop and lead a pediatric hospitalist medicine program.
Dr. Phillips earned her medical degree from Columbia University College of Physicians & Surgeons, New York, and her undergraduate degree from Emory College, Atlanta. She serves on the faculty of Cleveland Clinic Lerner College of Medicine of Case Western Reserve University.
Chief Legal Officer, Secretary and Chief Governance Officer
Samson Academy Course: Global Partnering
Dave Rowan has served as Chief Legal Officer and Secretary of Cleveland Clinic since 2005. In 2006, he also was appointed as Chief Governance Officer, and he serves on Cleveland Clinic’s Board of Governors. From 1995 to 2005, Mr. Rowan served as General Counsel and Secretary of Cleveland Clinic while a partner at Squire, Sanders & Dempsey, LLP. He joined Squire, Sanders & Dempsey upon graduation from law school, was appointed partner in 1987 and served on the management committee from 1993 to 1996.
Mr. Rowan received his law degree, magna cum laude, from Georgetown University Law Center, Washington, DC, in 1978 and a BA, summa cum laude, from the University of Toledo, Ohio, in 1975.
Executive Director, Corporate Communications
Samson Academy Course: Executive Communication Skills
As Executive Director of Corporate Communications for Cleveland Clinic, one of the largest academic medical centers in the United States, Eileen Sheil oversees internal and external strategic communications, crisis and issues management and media relations, and serves as the chief spokesperson for the health system locally, nationally and internationally.
An expert in crisis communications, Ms. Sheil is a member of Cleveland Clinic’s executive leadership team. She is intimately involved in protecting and promoting the reputation of Cleveland Clinic and highlighting the clinical, institutional and business priorities of the organization. She also serves as a voting member of the Innovation Management & Conflict of Interest Committee.
In 2009, after President Barack Obama visited Cleveland Clinic, Ms. Sheil and her team developed an aggressive media strategy that positioned the organization as a model of healthcare for future. Those efforts and in-depth coverage brought Cleveland Clinic into an international spotlight and gained the health system the most extensive media coverage in its history. Media coverage is the leading source of national awareness to the general public and a key factor in driving patient volume to the hospital.
The Corporate Communications team also is responsible for employee communication, which drives employee engagement, behavioral and cultural changes, and leadership communication to all of Cleveland Clinic’s 42,000 employees.
Ms. Sheil has worked in communications for the past 22 years, mostly in healthcare. She has extensive experience in health policy, crisis communication and issues management. Prior to coming to Cleveland Clinic, she worked in Ohio for Kaiser Permanente, one of the nation’s largest nonprofit HMOs, where she managed public affairs and media relations. She started her career in advertising at Glazen Advertising and moved to public and media relations at University Hospital’s Rainbow Babies and Children's Hospital in Cleveland.
Ms. Sheil earned her bachelor's degree in journalism from Ohio University and a master's degree in public administration from Cleveland State University. She has served as a board member for The Providence House, volunteered for Big Brothers/Big Sisters and has served on committees for other nonprofits in the Cleveland community.
Chair, Education Institute | Jean Wall Bennett Professor of Medicine | Samson Global Leadership Endowed Chair
Samson Academy Courses: Creating and Leading High-Performing Teams
Healthcare Industry: Cleveland Clinic History and Mission
Dr. Jamie Stoller’s organizational development activities include co-directing the Leading in Health Care course for Cleveland Clinic faculty, leading Cleveland Clinic’s Education Institute and the Cleveland Clinic Academy, and organizing the leadership rotation and on-boarding activities for Cleveland Clinic faculty leaders.
A pulmonary/critical care physician, Dr. Stoller is a member of Cleveland Clinic’s Respiratory Institute, where he serves as the Head of Cleveland Clinic Respiratory Therapy. He also has served as the Vice Chairman of Medicine at Cleveland Clinic. He holds the Jean Wall Bennett Professorship of Medicine at Cleveland Clinic Lerner College of Medicine of Case Western Reserve University and has a secondary appointment as Professor of Organizational Behavior in the Weatherhead School of Management of Case Western Reserve University, Cleveland.
Dr. Stoller’s current clinical research interests focus on chronic obstructive pulmonary disease, alpha-1 antitrypsin deficiency and strategies of care delivery, particularly with respect to respiratory therapy. He serves as a reviewer and contributor to a number of national and international publications and has authored more than 15 books, 72 chapters, 227 original peer-reviewed reports and more than 117 abstracts.
He serves as an Associate Editor for the journal Respiratory Care; as a member of the editorial boards of Clinical Pulmonary Medicine, the Journal of Bronchology and Thorax; and on several boards of directors. He is a trustee of the American Respiratory Care Foundation; a member of the Board of Directors of the COPD Foundation; and is a former board member of the Alpha-1 Foundation, Alpha-1 Association, and the National Association for Medical Direction of Respiratory Care. He formerly served on the Board of Medical Advisors of the American Association for Respiratory Care and on the Executive Committee of the COPD Coalition. He is a fellow of the American College of Physicians, the American College of Chest Physicians and the American Association for Respiratory Care. He also is a member of the Society of Critical Care Medicine, and a fellow and honorary life member of the American Association for Respiratory Care.
Dr. Stoller received his medical degree from Yale University School of Medicine in 1979, after which he completed an internship and residency at Peter Bent Brigham Hospital in Boston. In 1982, he became a fellow in pulmonary medicine at Brigham and Women’s Hospital and a year later received a fellowship in pulmonary medicine and funding from the Robert Wood Johnson Clinical Scholars program to study clinical epidemiology at Yale University School of Medicine. Dr. Stoller also undertook a fellowship in critical care medicine at Massachusetts General Hospital, Boston. He is board-certified in internal medicine, pulmonary medicine and critical care medicine. He holds a master’s degree in organizational development and analysis from the Weatherhead School of Management at Case Western Reserve University.
Dr. Stoller has been invited to speak extensively and has been honored with numerous awards including the 27th Egan Lecturer award and the Forrest Bird M.D. Lifetime Scientific Achievement Award. He is a recipient of the Dean’s Academic Achievement Award from the Weatherhead School of Management and the Best Morning Report Teaching Attending Award from Cleveland Clinic’s Medicine Institute. Dr. Stoller consistently is included in the “Best Doctors in America” and in “America’s Top Doctors.”