For organizations across industries, employee engagement is critical to success. This article, published in The Journal of Healthcare Leadership, uncovers Cleveland Clinic’s efforts — including serving leadership, new caregiver wellness and recognition programs, “Cleveland Clinic Experience” training and changes in the institutional vocabulary — to significantly increase employee engagement.
The results were nothing less than dramatic and have positively impacted patient satisfaction.
The article also includes lessons learned so that others may benefit, especially those in large healthcare organizations.
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