Follow us on:           



The Executive Visitors’ Program is conducted by a diverse faculty of Cleveland Clinic physician, nurse and administrative leaders who possess first-hand experience and knowledge in such areas as operations, finance, information technology, medical education and research, construction, government relations, patient experience, donor development and more.

Because the faculty members are involved in the day-to-day operations of leading one of the largest academic medical centers in the United States, they understand the internal and external issues involved in managing in today’s highly competitive healthcare landscape. And because each faculty member has wrestled with the challenges and opportunities of system integration, each offers perspectives and insights from the “front lines,” providing attendees with an authentic peer-learning experience.

Sampling of anticipated faculty:


Adrienne Boissy, MD, MA

Chief Experience Officer

Adrienne Boissy, MD, MA, serves as Cleveland Clinic's Chief Experience Officer. Active in the Office of Patient Experience since its inception, she led the development the Center for Excellence in Healthcare Communication and championed an ambitious initiative that successfully trained more than 3,000 Cleveland Clinic physicians in relationship-centered communication skills in just six months. The program has been nationally recognized and is the recipient of several awards, including the 2013 Challenge Award from the Association of American Medical Colleges and the 2013 Success Story Award from Press Ganey.

Dr. Boissy also guided the development of patient advisory councils across the Cleveland Clinic health system and is active in the Cleveland Clinic Professionalism Council. She currently serves as Editor in Chief of the Journal of Patient Experience.

Dr. Boissy is a staff physician at the Cleveland Clinic Mellen Center for Multiple Sclerosis and has a secondary appointment in Bioethics. As part of her clinical work, she focuses on ethical issues in neurological disease. She served on the Cleveland Clinic Ethics Committee and is the Assistant Clinical Director in the Center for Neuroethics. She has been published in Neurocritical Care, AAN Continuum and Neurology regarding the humane treatment of critically ill patients and communication challenges in clinical practice. In particular, she has a special interest in the words clinicians choose when conveying information, and the risks and ethics of what she calls “therapeutic mislabeling” versus truth telling.

Dr. Boissy was awarded a Sylvia Lawry Fellowship grant from the National Multiple Sclerosis Society and an Arnold P. Gold Foundation grant for humanism in medicine. She was the 2014 recipient of the Gold Humanism Scholar Award at the Harvard Macy Institute Program for Educators. She has spoken extensively around the country about the patient and provider experience and the impact of effective communication on both.

Dr. Boissy attended Boston University and worked in neurobiological research at Brigham and Women’s Hospital, Boston. She completed her medical school training at Pennsylvania State University College of Medicine and finished her neurology residency and neuroimmunology fellowship at Cleveland Clinic. She completed a master’s degree in bioethics from Case Western Reserve University, Cleveland.

Cynthia L. Deyling, MD, MHCM

Chief Quality Officer
As Chief Quality Officer, Dr. Cindy Deyling oversees all quality, regulatory and risk-management activities across the Cleveland Clinic health system. She and her team support and collaborate with the clinical and support departments to align quality outcomes and patient safety into daily practice. The focus of this work is to make quality and safety patient-centric, clinically relevant, operationally effective, regulatory compliant and academically appealing. Dr. Deyling also currently serves as a member of the Marymount Hospital Board of Trustees.

Prior to her current role as Chief Quality Officer, Dr. Deyling served as Vice President, Regional Medical Affairs, Quality and Patient Safety for the Community Hospitals and Family Health Centers. She served as Chair of Regional Operations Institute for more than six years, and she served as the Medical Director for the Independence Family Health Center for 15 years. Dr. Deyling served as Executive Director of Cleveland Clinic Allied Health Education and as Vice Chair of Cleveland Clinic health system’s Eastern and Western Board of Trustees. She also served on the Cleveland Clinic Board of Governors.

Dr. Deyling is an assistant clinical professor at Ohio State University College of Medicine and a preceptor for Cleveland Clinic Lerner College of Medicine for first- and second-year students. She is board-certified in internal medicine.

A fellow of the American College of Physicians, Dr. Deyling received her medical degree from the Ohio State University College of Medicine, completed her internal medicine residency training at Cleveland Clinic and earned a master's degree in healthcare management from Harvard University, School of Public Health.

Named one of Cleveland's best physicians since 1997 by Cleveland Magazine and one of America's Best Doctors since 2002, Dr. Deyling has been honored on numerous occasions for her work with patients and fellow physicians and in the community. In 2010 she was the Honoree and Achievement Award recipient for the Speaking of Women’s Health conference by the Cleveland Clinic Women’s Professional Staff Association.

Dr. Deyling served as Vice Chair of the Cleveland Clinic United Way Physician Campaign in 2007 and as the Chair of the campaign in 2008.

Steven (Steve) C. Glass

Chief Financial Officer
Dr. Paul DiCorleto

Steve Glass joined Cleveland Clinic in 2002 as the Controller and Chief Accounting Officer, and served in that role until 2005, when he assumed the role of Chief Financial Officer. Cleveland Clinic is a premier provider of health services, generating combined revenues of more than $5.8 billion annually.

Mr. Glass began his career with Good Samaritan Hospital in Baltimore Maryland in 1988. After Good Samaritan merged with Helix Health System in 1994, he assumed the role of Vice President of Finance. Over the next four years, Helix Health continued to grow and merge with additional hospitals, ultimately becoming MedStar Health, a seven-hospital health system with more than $2.5 billion in annual revenues. In 1999, Mr. Glass was named Vice President and Chief Accounting Officer of MedStar Health, a role he held until he joined Cleveland Clinic.

Mr. Glass received a BS in accounting from Towson University, Maryland, and is a Certified Public Accountant. He is a member of the Healthcare Financial Management Association, the Ohio Society of CPAs, the American College of Healthcare Executives and the Health Management Academy. He is a Board Member of Team NEO, a regional organization focused on economic growth and jobs creation in Northeast Ohio.

K. Kelly Hancock, DNP, RN, NE-BC

Executive Chief Nursing Officer
Chief Nursing Officer, Main Campus

Kelly Hancock was named Executive Chief Nursing Officer of Cleveland Clinic health system in August 2012. As such, she is responsible for directing the daily clinical, academic and operational activities of the nursing staff, as well as the focus of nursing throughout the various institutes on the main campus. She administers and directs nursing operations, as well as the financial, regulatory and business activities of nursing.

Dr. Hancock’s nursing experience began at Cleveland Clinic. She upholds a strong administrative and clinical atmosphere that promotes staff education, staff development and cohesion among all disciplines, professional nursing care and world-class patient care.

She obtained her MSN from Ursuline College, Ohio. She is a board-certified Nurse Executive through the American Nurse Credentialing Center, and a member of the American Organization of Nurse Executives, American Association of Critical Care Nurses, and Honor Society of Nursing - Sigma Theta Tau International. She is a recipient of the Bruce Hubbard Stewart Fellow Award and two-time recipient of the Abbie Porter Leadership Award, which highlights Nursing Leadership.

Linda McHugh, MBA

Chief Human Resources Officer
Linda McHugh

Linda McHugh was named Chief Human Resource Officer effective May, 2016. She was Acting Chief Human Resource Officer since February 2016. Prior to this she served as Executive Administrator for Cleveland Clinic and the Office of the CEO since 2005. She also served as the Assistant Secretary for the Board of Trustees and Directors, as well as serving on over 20 Institution-wide committees.

Ms. McHugh began her career at Cleveland Clinic as a Medical Technologist in microbiology. She later held administrative positions of increasing responsibility in several specialties and was involved in the recruitment and integration of physician practices in the region through the Division of Surgery. Prior to her position as Executive Administrator, Ms. McHugh helped to manage and nationally expand the Cardiac Surgery affiliate program model.

She holds a Master of Business Administration degree from The Weatherhead School of Management at CWRU and a Bachelor of Science in Medical Technology from Bowling Green State University. She also serves on the Board of Directors for the Cleveland Council on World Affairs and Notre Dame-Cathedral Latin High School where she chairs the Strategic Planning Committee.

William H. Morris, MD

Associate Chief Information Officer

Dr. William Morris has been a staff member of Hospital Medicine at Cleveland Clinic since 2006. He was named Director of Clinical Informatics in 2007 and promoted to Associate Chief Information Officer for the Cleveland Clinic health system.

Dr. Morris also serves as chairman of the Cleveland Clinical Medical Records Committee and is active on numerous advisory committees including medical/legal, and quality and safety. In addition to his clinical role as a Hospitalist within the Medicine Institute, he is a Clinical Assistant Professor for the Cleveland Clinic Lerner College of Medicine and Case Western Reserve University School of Medicine.

A prolific inventor and innovator, Dr. Morris started and currently directs the Clinical Solutions Center at Cleveland Clinic. This highly specialized team brings experts in computer science, and hardware and software engineers and clinicians to develop the next generation of clinical care tools.

In 2008, Dr. Morris was named Innovator of the Year for his work in implementing physician order entry for Cleveland Clinic. He also received innovator awards in 2010, 2011, 2012 and 2013. In 2013, he co-published mHealth: Global Opportunities and Challenges, a book reviewing his work on mobile and distance health.

Dr. Morris earned his medical degree from Case Western Reserve University School of Medicine and completed training in internal medicine at Beth Israel Deaconess Medical Center, Harvard Medical School.

William (Bill) M. Peacock, MS

Chief of Operations
Bill Peacock

Bill Peacock joined Cleveland Clinic in 2005 as Executive Director of Facilities Construction and Real Estate. In 2008, he became Executive Director of Operational Support Services and in 2009, Chief of Operations.

During his tenure at Cleveland Clinic, Mr. Peacock developed strategies and tactics for integrating 2,200 employees across Cleveland Clinic’s domestic and international operations. He created more than $1.6 million in savings by developing a single storefront for facilities services. He delivered 3.3 million square feet of new healthcare projects at Cleveland Clinic’s main campus, including a state-of-the-art Heart & Vascular Institute, on time and on budget. He led the planning and design coordination efforts for Cleveland Clinic Abu Dhabi, and he developed the team and processes to manage more than $1.2 billion in capital project execution and $265 million in annual operating funds for Cleveland Clinic’s Operational Support Services.

Prior to joining Cleveland Clinic, Mr. Peacock served as Commanding Officer at the US Navy Public Works Center in Yokosuka, Japan; Deputy Division Director, Seabee Readiness Division, Chief of Naval Operations Staff in Washington DC; Chief of Staff, 20th Naval Construction Regiment in Gulfport, Miss.; and Commanding Officer, Naval Mobile Construction Battalion SEVENTY FOUR in Gulfport, Miss.

Mr. Peacock has an MS in electrical engineering from Purdue University, West Lafayette, Indiana, and a BS in electrical engineering from the US Naval Academy, Annapolis, Md. He also completed the Advanced Executive Program at the Northwestern University’s Kellogg School of Management, Evanston, Ill.

Mr. Peacock is a member of the American Society of Healthcare Executives and the American Society of Healthcare Engineers, and is a board member of the Presidents’ Council, Cleveland. He earned a Legion of Merit award and Meritorious Service Medal from the US Department of Defense.

Brian J. Smith, MBA

Director of Construction
Brian Smith

A native of Cleveland, Ohio, Brian Smith has been active in the Cleveland development and construction business for more than 25 years. He led the development of Lexington Village in Cleveland’s Hough Avenue neighborhood as well as numerous office building and hotel construction projects. In 1993, he joined Cleveland Clinic as Director of Construction.

Mr. Smith is responsible for all aspects of construction project development at Cleveland Clinic. In 2007, he became Cleveland Clinic’s Director of Strategic Project Development, which allows him to blend his passion for the economic development of Cleveland neighborhoods and revitalization of the city with the expansion of healthcare access to the community.

Mr. Smith has two undergraduate degrees in construction technology as well as an MBA from Case Western Reserve University, Cleveland. He is active on several not-for-profit boards that provide humanitarian aid to developing countries around the world. The majority of his efforts are focused on Honduras, Central America.

James K. Stoller, MD, MS

Executive Director of Physician Leadership Development
Chairman, Education Institute
James Kevin Stoller

Dr. Jamie Stoller’s organizational development activities include co-directing the Leading in Health Care course for Cleveland Clinic faculty; leading Cleveland Clinic’s Education Institute and the Cleveland Clinic Academy; and organizing the leadership rotation and on-boarding activities for Cleveland Clinic faculty leaders.

A pulmonary/critical care physician, Dr. Stoller is a member of Cleveland Clinic’s Respiratory Institute, where he serves as the Head of Cleveland Clinic Respiratory Therapy. He also has served as the Vice Chairman of Medicine at Cleveland Clinic. He holds the Jean Wall Bennett Professorship of Medicine at Cleveland Clinic Lerner College of Medicine of Case Western Reserve University and has a secondary appointment as Professor of Organizational Behavior in the Weatherhead School of Management of Case Western Reserve University, Cleveland.

Dr. Stoller’s current clinical research interests focus on chronic obstructive pulmonary disease, alpha-1 antitrypsin deficiency and strategies of care delivery, particularly with respect to respiratory therapy. He serves as a reviewer and contributor to a number of national and international publications and has authored more than 15 books, 72 chapters, 227 original peer-reviewed reports and more than 117 abstracts.

He serves as an Associate Editor for the journal Respiratory Care; as a member of the editorial boards of Clinical Pulmonary Medicine, the Journal of Bronchology and Thorax; and on several boards of directors. He is a trustee of the American Respiratory Care Foundation; a member of the Board of Directors of the COPD Foundation; and is a former board member of the Alpha-1 Foundation, Alpha-1 Association, and the National Association for Medical Direction of Respiratory Care. He formerly served on the Board of Medical Advisors of the American Association for Respiratory Care and on the Executive Committee of the COPD Coalition. He is a fellow of the American College of Physicians, the American College of Chest Physicians and the American Association for Respiratory Care. He also is a member of the Society of Critical Care Medicine, and a fellow and honorary life member of the American Association for Respiratory Care.

Dr. Stoller received his medical degree from Yale University School of Medicine in 1979, after which he completed an internship and residency at Peter Bent Brigham Hospital in Boston. In 1982, he became a fellow in pulmonary medicine at Brigham and Women’s Hospital and a year later received a fellowship in pulmonary medicine and funding from the Robert Wood Johnson Clinical Scholars program to study clinical epidemiology at Yale University School of Medicine. Dr. Stoller also undertook a fellowship in critical care medicine at Massachusetts General Hospital, Boston. He is board-certified in internal medicine, pulmonary medicine and critical care medicine. He holds a master’s degree in organizational development and analysis from the Weatherhead School of Management at Case Western Reserve University.

Dr. Stoller has been invited to speak extensively and has been honored with numerous awards including the 27th Egan Lecturer award and the Forrest Bird MD Lifetime Scientific Achievement Award. He is a recipient of the Dean’s Academic Achievement Award from the Weatherhead School of Management and the Best Morning Report Teaching Attending Award from Cleveland Clinic’s Medicine Institute. Dr. Stoller consistently is included in the “Best Doctors in America” and in “America’s Top Doctors.”

Robert (Bob) Wyllie, MD

Chief Medical Operations Officer

In 2011, Dr. Robert Wyllie was appointed Chief Medical Operations Officer with the responsibility of overseeing medical and clinical operations to best position Cleveland Clinic as an integrated delivery network focusing on its patient-centered system of care. In this role, he leads the Medical Operations Division, which comprises more than 1,700 staff and employees and includes Pharmacy, Surgical Operations, Hospital and ICU Operations, Business Intelligence, Clinical Supply Chain, Continuous Improvement, Critical Care Transport and Systems Optimization.

Dr. Wyllie also serves as Vice Chair of the Cleveland Clinic's Office of Professional Staff Affairs and as a professor with the Cleveland Clinic Lerner College of Medicine of Case Western Reserve University.

Prior to his role as Chief Medical Operations Officer, Dr. Wyllie served as Physician-in-Chief of Cleveland Clinic Children’s Hospital, Chairman of the Pediatric Institute, Chairman of the Department of Pediatric Gastroenterology and Chairman of the departments of Medical Subspecialty Pediatrics and Pediatric Surgery.

As head of the Children’s Hospital, he recruited 100 pediatric medical and surgical physicians and integrated three hospitals and more than a dozen community health centers into a regional Children’s Hospital system.  He founded a pediatric transport system that brings in 1,000-plus children annually, doubled the number of outpatient visits to 500,000 per year, and grew the Cleveland Clinic Children’s Hospital to be the largest provider of pediatric care in Northeast Ohio, with twice the volume of pediatric visits and 50 percent more surgical procedures than the average U.S. children’s hospital.

Dr. Wyllie’s other innovations include building a special delivery unit for infants with health problems identified in utero, establishing one of the few pediatric pain programs in the country, opening a new autism school and developing a pediatric intensive care unit with one of the highest observed-to-expected survival rates in the country.  Under his leadership, the Cleveland Clinic Children’s Hospital became the provider rated highest in Northeast Ohio by U.S News and World Report.

His awards from Cleveland Clinic include the Outstanding Faculty Teaching Award in Pediatrics and the Chairman’s Award for Pediatric Research. He also holds the Steve and Nancy Calabrese Chair of Pediatrics.

Dr. Wyllie is listed in “Best Doctors in America” and “America’s Top Doctors,” and has been recognized for many years as one of the “Top Doctors” in Northeast Ohio and in Cleveland.

A graduate of Indiana University in Bloomington, Dr. Wyllie earned his medical degree from the Indiana University School of Medicine in Indianapolis, where he won the Lyman Meiks Award as the outstanding medical student in pediatrics. He completed training in pediatrics and pediatric gastroenterology at Riley Hospital for Children in Indianapolis and is certified by the American Board of Pediatrics in pediatrics and gastroenterology.

During his career Dr. Wyllie has developed new pediatric endoscopy techniques and has published more than 150 articles in scientific journals. He has served on the editorial boards of Gastrointestinal Endoscopy and Clinical Pediatrics, and he edits Pediatric Gastrointestinal Disease: Pathophysiology, Diagnosis, and Management, one of the standard texts in the field.

James Young, MD

Executive Dean, Cleveland Clinic Lerner College of Medicine of Case Western Reserve University 
Chairman, Endocrinology & Metabolism Institute

Dr. James Young is Professor of Medicine and Executive Dean of the Cleveland Clinic Lerner College of Medicine of Case Western Reserve University and Chairman of the Endocrinology & Metabolism Institute. He also serves as the Physician Director of the Philanthropy Institute and is Chairman of the Board of Cleveland Heart, a Cleveland Clinic Innovations spinoff company. He holds the George and Linda Kaufman Chair and is a Medical Director of the Kaufman Center for Heart Failure, which he and a former surgical colleague established in 1998, at Cleveland Clinic.

After joining Cleveland Clinic in 1995, Dr. Young was named Head of Heart Failure and Cardiac Transplant Medicine in the Department of Cardiovascular Disease. He is an internationally recognized heart failure and heart transplant cardiologist with an interest in mechanical circulatory support devices.

Dr. Young has participated in more than 150 clinical trials as an investigator and has served as the U.S. principal or co-principal investigator for many multicenter clinical trials. He has published more than 650 manuscripts and several textbooks. He currently serves on the editorial boards of theAmerican Heart Journal, Cleveland Clinic Journal of Medicine, Cardiology Today and Methodist DeBakey Cardiovascular Journal.

A member of many professional associations, Dr. Young served as a board member and past president of the International Society of Heart and Lung Transplantation, and as a board member of the Heart Failure Society of America and the American Society of Transplantation.

Dr. Young earned a BA with honors in biology from the University of Kansas, where he was a resident of Stephenson Scholarship Hall. He matriculated to Baylor College of Medicine in Houston, where he was awarded his medical degree, cum laude, and was elected to the Alpha Omega Alpha medical honor society. He completed his clinical training at Baylor Affiliated Hospitals. Subsequently, he joined the faculty and was named Professor of Medicine with tenure. During this time, he served as the Clinical Coordinator and Scientific Director for Dr. Michael E. DeBakey’s Multi-organ Transplant Center at The Methodist Hospital and Baylor College of Medicine.

Dr. Young is a Fellow of the American College of Cardiology, American College of Physicians, American Heart Association and the European Society of Cardiology. He was awarded the Gold Medal for Meritorious Service to Yugoslavian Cardiology Society and has been included in the “Best Doctors in America” and “America’s Top Doctors.”